Our Back Office specialist should also make sure customers get exceptional customer service and an amazing customer experience. Provide critical business support for operational activities of the epay’s Retailer Support team. The primary responsibility is maintaining high service levels. The position coordinates with Finance staff, Sales Managers, Operations & Integrated system providers.
§ Collaborates with their Supervisor on re-engineering processes that will improve the efficiency of workflows and enhance the client experience with account transitions.
§ Handles escalated issues and follow up on outstanding issues promptly.
§ Problem-solving skills.
§ Ability to manage multiple priorities simultaneously.
§ Must be process-oriented with attention to detail.
§ Self-directed and independent with assignments but works as a team player.
§ Being able to speak clearly, write and communicate effectively with our company’s Operation management and retailers directly.
§ Excellent customer service skills.
§ Strong work ethic and a high energy level
§ Intermediate Outlook, Excel, and Microsoft Office knowledge.
§ Proficient in English.
· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
· Benefits include paid life and a paid private medical (optional) insurance.
· Employee stock purchase plan
· Paid time off (Compensatory days)
· Vacation time
· Paid holidays.
· Night Shift Free Residential transportation (Check availability)
· Tuition Reimbursement
· Internal co-op (CODERIA) that benefits members with emergency loans, savings plans, discounts at popular businesses and associations, differed payment plans at different department stores.
· In addition to this our company awards attendance by granting up to 6 paid days at the end of each year (Details to be disclosed for qualified candidates only)
· Salary increase based on Yearly Performance Review
Job Dynamics
§ On-Site Only
§ Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)
§ Back-office admin work
§ Days off: Friday & Saturday
§ 1 Short Day – Early leave
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