Position Overview:
The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team’s goals and objectives. Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities.
Position: Supervisor - Joint Recovery Processing (JRP)
Position Status: Full Time – Work from Office
Hours of Work: Business hours
Department: PCB Back Office Risk Operations
Salary:
Responsibilities:
• Support the accomplishment of all contracted service level targets/agreements.
• Manage monthly and ad-hoc agent coaching and feedback.
• Assist in daily, weekly, and monthly quality assurance activities.
• Provides day to day support to the team and handle first level escalations as they arise or are assigned.
• Maintain a strong understanding of all tasks within the department including expert knowledge of the Chargeback lifecycle and the various reason codes.
• Identify opportunities to improve the efficiency and effectiveness of business processes and recommend to management.
• Identify areas of opportunity for staff to develop knowledge/skills/competencies necessary to complete their roles.
• Oversee and aid in new hire training and onboarding.
• Contribute to continuous learning activities promoting knowledge and skill development within the team.
• Assist in keeping all team members informed and up to date about all relevant and useful information.
• Act as a subject matter expert on projects/initiatives
• Act as a champion to the staff by raising ideas/concerns that contribute to the overall betterment of the team.
• Maintain relationships with internal and external clients.
• Frequent review of the MasterCard Worldwide Chargeback Guide to update and maintain knowledge of conditions and requirements for recovery purposes.
Requirements:
• People Management required.
• 4-7 years’ experience in the financial industry
• 4-7 years’ experience in Dispute/Chargebacks Handling preferred.
• Strong Customer Focus/Orientation
• Professional written and verbal communication skills
• Strong Active listening and negotiation skills
• Detail-oriented and ability to multi-task
• Strong organizational and time management skills
• Strong Decision-making skills and able to exercise sound judgment.
• Highly motivated with ability to work independently in a fast-paced environment.
• Flexible, reliable, conscientious, and able to follow directions.
• Proficiency in MS Word, Excel, Outlook, PowerPoint, and Teams.
• Previous experience with TS2 and TCS applications is an asset.
**Job Title: PCB Assembler - Day & Swing Shifts****Location:** Milpitas, CA**Pay:** Up to $20/hr**Shifts Available:**+ **Day Shift... ...**10 PCB Assemblers** to join a fast-paced electronics manufacturing team in Milpitas. This is a great opportunity for individuals...
...Job ID : Position Details: Job Title : Assembler Location : Chelmsford, MA Client: Lockheed Martin Contract... ...equipment and with automatic bonding equipment. Basic computer skills required, including ability to navigate digital systems...
...telework environment that allows you to work from home and travel to different offices... ...telework policy. This posting may be used to fill future vacancies in accordance with 2 CCR... ...Examination/Employment Application STD Form 678 (when not applying electronically),...
...Examples of physical science disciplines in greatest demand include: Astronomy, Chemistry, Earth Science, Environmental Science, Hydrology, Geology, Geophysics, Materials, and Physics. Must be enrolled in at least 12 semester credit hours (or full-time equivalent) in...
.... Where you can find your next, right now. We've got what you're looking for.**Job Description:**Parsons is hiring a **Data / Information Manager** to support a military construction program.**What You'll Be Doing:**The primary objective of the Information Manager...