Job Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com .

Job Description

Reporting to the Senior Director of Training, the Client Education Specialist delivers high-quality training sessions on Experian Health products and services. You will collaborate with Implementation and Client Success teams to ensure structured, credible, and effective training for both new and existing clients. You will support end-users by enhancing product knowledge, recommending best practices, and promoting optimal usage to drive adoption and retention.

You will:

• Deliver engaging product training (in-person and virtual) for super users, end-users, and client leadership.
• Specialize in advanced training program facilitation.
• Utilize established Experian Health training tools and methodologies for optimal training delivery and results.
• Act as a liaison between Training and Contract Manager Optimization teams to identify workflow best practices and client challenges.
• Deliver coaching services and enhance training programs according to client requirements.
• Collaborate with our teams to align training with client goals, product updates, and competitive insights.
• Prepare training materials and delivery tools for each client.
• Document training outcomes and escalate client concerns.
• Apply tools to evaluate training effectiveness.
• Maintain up-to-date training materials and contribute to process improvements.

Qualifications

• Minimum of 4 years of experience in classroom and virtual training.
• Knowledge of the healthcare revenue cycle required
• Bachelor's degree
• Equivalent combinations of education and experience may be considered.
• Ability to train on complex topics and present to diverse audiences.
• Adaptability in both classroom and virtual training environments.
• Excellent presentation, documentation, and organizational abilities.
• Strong understanding and experience with Experian Health products and services, customer workflow processes and the healthcare revenue cycle industry.
• Up to 20% travel to client locations may be required on an occasional basis

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here:

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian's DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Remote

This is a remote position.

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