Content Writer (Remote) Job at Cella Inc, United States

NlJtclJqa3JBQnZoNmJ5ZXc4eTV4STg3L3c9PQ==
  • Cella Inc
  • United States

Job Description

Location: Redmond, WashingtonJob Type: ContractCompensation Range: $35 - 40 per hourOur client is seeking a skilled Content Specialist to join their support team in creating high-quality self-service and training materials for players. In this role, you’ll develop and maintain player-facing support content, internal knowledge base articles, email templates, and agent training documentation. Your work will help ensure players receive clear, accurate, and timely guidance, reducing the need for direct support and enhancing the overall player experience.Responsibilities: Research, write, and update user support documentation and internal training materials. Collaborate with global teams to ensure alignment on tools, workflows, and processes. Edit and review content contributed by team members and external partners. Leverage data to refine content strategy and optimize help center effectiveness. Participate in cross-functional meetings (approx. 15% of time); majority of work (85%) will be focused, independent writing and editing. Qualifications: Experience: 1-2 years of professional experience in technical writing or customer support content creation. Education: BA/BS degree or equivalent experience. Must-Have Skills: Experience using tools like Zendesk, SharePoint, and Learning & Development platforms. Portfolio showcasing troubleshooting guides, help center documentation, and training materials. Strong writing skills with the ability to distill complex information into concise, user-friendly content. Preferred: Familiarity with DITA content types and a background in gaming. Candidates should be comfortable navigating and validating their work within gaming environments. Disqualifiers: No gaming experience or marketing-only writing background. Key Projects: Developing and refining player support content and agent-facing documentation. Supporting new launches and updates with tailored troubleshooting materials and guides. Improving training materials for onboarding and ongoing education of support personnel. JOBID: 1091969 #LI-CELLA#LI-LS3#PLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.

Job Tags

Temporary work, Work experience placement,

Similar Jobs

Kitchen Tune-Up Franchise System

Administrative Assistant/Office Manager Job at Kitchen Tune-Up Franchise System

 ...comfortable working in a non-toxic environment. Additional Benefits! Position Overview Kitchen Tune-Up is seeking an Administrative Assistant to join our growing kitchen remodeling company. We are seeking career-minded professionals who are willing to learn new... 

Pacific Community-SPC

Translation Coordinator Job at Pacific Community-SPC

 ...customer-oriented services. The role the Translation Coordinator will provide translation workflow coordination, revision and...  ...the services of freelance translators Lead the performance appraisal process for Translation Team staff, as well as the Interpreters... 

SRS Merchandising

Reset Merchandiser- Retail- Litchfield Park, AZ Job at SRS Merchandising

 ...RESET MERCHANDISERS NEEDED WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- people like YOU! Strategic Retail Solutions is gearing up for a busy 2025 reset season and we are on the...  ...as needed (POP/ POS signage) Able to travel within the assigned region (up to 20... 

W3 Global

Machinist Job at W3 Global

 ...interpret blueprints and technical drawings. Experience training and leading junior machinists is preferred. Responsibilities: CNC Machinist with extensive Lathe Experience (5-10) years. Need the ability to take a physical prototype or blueprint and create a lathed... 

The Eye Group

Optometrist Job - Madison, WI area - Strong medically based OD Job at The Eye Group

 ...community offers you the best of both worldsthe peace of small-town living with easy access to Madison. Enjoy four seasons with fishing, golfing, boating, and swimming as well as outstanding walking trails, hockey, skiing, tubing, and snowmobiling. Employment Type: Full-...