Job Description

Join our work-from-home team.

Customer Advocate - Fully Remote! 

EngageCX is a virtual call center offering fully remote opportunities with room for growth and advancement since 2009. 

Once you have applied, please complete the three-part interview process. We will contact you once we have reviewed your submissions with the next steps.

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Campaign Overview:

We seek detail-oriented individuals who are comfortable making calls that average 18-20 minutes in length to complete a health risk assessment survey for new insurance customers. In this role, you must be comfortable using rebuttals and going off script when necessary while asking potentially challenging or sensitive questions about a customer's healthcare information. This position requires the use of dual screens, as you will have many tabs and various programs running at the same time. 

Hours of operation

This project works Monday through Friday.

Full-time 6:00 AM - 2:30 PM Pacific - 40 hours weekly.

Our eight-day training begins Wednesday, February 5th.

If interested, please apply and complete our three-part interview to be considered.

Compensation:

Compensation is $20.00 per hour. 

EngageCX offers weekly direct deposits once set up in payroll, which takes two weeks.

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Skills and Requirements:

• Comfortable conversationalist who can handle an extended call (average 18-20 minutes.), utilize rebuttals, and go off script as necessary.
• Ability to ask/navigate through potentially challenging or sensitive questions around a customer's healthcare information.
• Familiarity with HRAs (health risk assessments) or any other healthcare-related surveys and health insurance sales and/or customer service, Medicare is a plus. 
• Manage multiple screens, tabs, and platforms and be technologically savvy enough to troubleshoot devices when necessary.
• Friendly and professional with a clear, concise speaking voice and proper use of the English language while offering quality customer service.
• Distraction-free, secure, and quiet place to work.
• Pass a complete Federal Felony and HIPPA background check. (This is at no cost to the applicant and does not include a credit check)

Equipment Requirements:

Please check your email and spam filters after you place your application. Our interview process is self-paced, and you will immediately receive detailed instructions on how to complete the steps. We do not require a webcam, nor are you required to be on camera at any time during the interview

• Newer Desktop PC or Laptop. (Sorry, Macs, Chromebooks, and tablets are prohibited)
• Dual Screens
• External Keyboard and Mouse.
• Windows 10 or 11 
• Minimum 4.0 GB of Available RAM
• Minimum of 1 GB of Physical Available Memory
• Dual ear USB headset with noise-canceling microphone
• Must be hardwired to your internet using an Ethernet cord.
• Use of wireless, Satellite connections, or VPNs is prohibited.
• Minimum 35 Mbps download, 15 Mbps upload, and a ping of 10 or less with 99% connectivity to the internet provider. 

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We hire in the following 22 states:

AL, AR, FL, GA, IA, IN, KS, KY, LA, MI, MO, MS, NC, NE, NV, OH, OK, PA, SC, TN, TX, WV.

Applicants must provide photo identification and a valid utility bill to verify residency.

 

Job Tags

Hourly pay, Full time, Immediate start, Felony friendly, Monday to Friday,

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