Customer Service Department Manager Job at Uline, Irving, TX

NVJHdVNUZ2xCeG5qNnJpY3ljdTl6WTQ0K3c9PQ==
  • Uline
  • Irving, TX

Job Description

Customer Service Department Manager Location Irving, TX :

Customer Service Department Manager

Pay from $80,000 to $90,000 per year

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Hours: Monday - Friday, 9 AM to 6 PM.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

  • Manage daily operations of some departments in Customer Service.

  • Assist in setting and monitoring performance standards and quality.

  • Work with Operations and Workforce Management to determine staff hours and number of personnel required.

  • Review daily and weekly reports and make recommendations for improving productivity and efficiencies.

  • Coach and develop Team Leads and / or Trainers to ensure customer service excellence and a strong company culture.

  • Audit phone, email, chat and other customer interactions.

  • Partner with other departments to ensure customer needs are met.

  • Manage disciplinary processes, complete performance reviews and make hiring decisions for customer service reps.

Minimum Requirements

  • Bachelor's degree.

  • 3 to 5 years customer service management experience.

  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modernfacilities.

  • First-class fitness center.

  • Beautifully maintained walking paths.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

#LI-RV1

#LI-TX001

(#IN-TXCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!

Job Tags

Holiday work, Full time, Flexible hours, Monday to Friday,

Similar Jobs

Cordia Resources by Cherry Bekaert

Senior GL Accountant (Unanet) 16674859 Job at Cordia Resources by Cherry Bekaert

 ...Cordia Resources by Cherry Bekaert is partnered with an innovative federal contractor who is seeking a Senior GL Accountant with strong unanet experience to join their team on a contract basis with the potential for contract to hire. Title: Senior GL Accountant... 

JBS

FACILITIES MAINTENANCE SUPERVISOR- 1ST SHIFT Job at JBS

DescriptionPosition at Empire PackingFacilities Maintenance SupervisorPurpose and Scope/General Summary: We are looking for a 1st ShiftFacilities Maintenance Supervisor for our company JBS that is located in Mason, Ohio.The Facilities Maintenance Supervisor... 

The Kinetic Group

Power House Operator - Remington - Night Shift Job at The Kinetic Group

 ...POSITION:**+ **Current High Pressure Boiler Operator license required**+ **Current AR...  ...1 and Treatment 2) preferred**The Power House Operator is responsible for the overall operation...  ...collaboration, sharing insights and** **scaling competencies. We engineer our products in... 

Kenny Kent Toyota Lexus

Porter Job at Kenny Kent Toyota Lexus

Job Summary: Lexus Service is seeking candidates for a porter. This position helps ensure complete customer satisfaction by moving vehicles in and around the service area/lot, bringing them up to the building for customers, maintaining the cleanliness of the area and other...

zTrip Little Rock

Driver Safety and Compliance Job at zTrip Little Rock

zTrip is North Americas largest taxi transportation company, proudly serving 38 cities across the U.S. Were revolutionizing the industry by delivering safe, reliable, and tech-driven mobility solutions. Our mission is to create a transportation experience that is efficient...