Job Description

Customer Service Representative

Staffworks is currently seeking a Customer Service Representative to fill an open position within a company located in Liverpool, NY. The ideal candidate should have great multitasking skills, be detail oriented, organized, and capable of communicating clearly and concisely.

Requirements of the Customer Service Representative

• High School Diploma or GED
• Associates or bachelor’s degree in business or related field preferred
• Minimum 5 years Customer Service or Sales preferred

Benefits of the Customer Service Representative

• Temp to Hire
• Weekly pay 
• Benefits once hired on
• Monday – Friday
• 8:00am – 5:00pm
• $21.00 per hour DOE

Responsibilities of the Customer Service Representative

• Develops and maintains relationships with potential customers/ customers in the gasket, insulation, tape, and adhesive fields.
• Interacts with customers via telephone, email, fax, or in person to provide support and information on products or services.
• Applies knowledge of the field and product features to match products to the needs of customers.
• Answers inquiries from clients concerning products, their uses, and the industry at large.
• Provides information, quotes, credit terms, and other bid specifications to customers.
• Facilitates the negotiation of prices, terms of sales, and/or service agreements; prepares contracts and submits orders.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Collaborates with purchasing and production departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are provided properly.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Maintains all customer and sales related filing.
• Travel to meet with clients or potential clients will be required as needed
• Performs other duties as assigned.

Required KSAs:

• Reading, Speaking and Comprehending English – Advanced Math & Problem-Solving Skills – Detailed & Organized

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.

Apply now for consideration! 

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