Job Description

Description de l'annonce:

Join GRAVIC GROUP: Dare to embrace excellence and innovation in cutting-edge technologies for cutting, identification, and thermal dissipation! We are a global family-owned company founded in 1967, proud of our expertise in the most advanced printing and cutting processes.

Diversity, Passion, Respect, and Reliability, emphasizing inclusivity, innovation, customer satisfaction, and a harmonious and adaptable work environment.

We are looking for a Customer Service Specialist to join our site in Monastir (Tunisia).

Your Responsibilities:

• Communicate with customers both orally and in writing.
• Create new customer profiles, complete and record data sheets.
• Record customer specifications in the system and ensure compliance.
• Manage and track orders: enter data into the ERP system (article number, product version, price, quantity, delivery address), verify lead times, send confirmations, track date changes, and inform customers.
• Maintain forecast files and organize customer records (e.g., open orders, rescheduling).
• Create, order, and track subcontracted products.
• Maintain and archive quarterly price tables.
• Prepare delivery documents, including packing lists, invoices, customs clearance orders, and export documents for buyers and carriers.
• Process invoicing and archive orders, worksheets, and invoices.
• Track invoices and send payment reminders to customers.
• Manage Outlook tasks and liaise with other departments (quoting, engineering, quality, production, IT).
• Participate in meetings.
• Prepare reports and statements.
• Assist in complaint handling and process replacement orders.
• Manage annual data updates, spreadsheets (e.g., price changes), and distribute relevant reports.
• Ensure compliance with 5S principles and maintain a tidy work environment.

Additional Responsibilities:

• Participate in customer audits and visits.

Qualifications Required:

• University degree (Bachelor’s/Master’s) in Business Administration, Customer Relations, Supply Chain, or a related field.
• Strong communication skills in both written and spoken English.
• General technical knowledge and familiarity with ERP systems.
• Proficiency in MS Office tools.
• Strong organizational skills with attention to detail.

Your Profile :

• Customer-focused mindset with excellent problem-solving skills.
• Ability to manage multiple tasks and set priorities effectively.
• Well-organized with strong attention to detail.
• Proactive, adaptable, and a strong team player.

What We Offer:

• A stable international company with continuous development opportunities.
• Exciting job activities in a growing business environment.
• Work in a young and innovative team.
• Summer and winter downtime for your well-being.
• An attractive salary package.

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