Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. With a presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
We are seeking a Customer Success Manager where you will work with a portfolio of high value customers, getting to know their business goals and communication objectives to uncover ways to grow their use of our products. You will work to reduce churn by using data on customer behaviour to intervene when usage changes, and by removing friction or increasing customers’ understanding of the benefits of Sinch products and services. You will be responsible for customer health and expansion opportunities.
Key responsibilities:
The successful candidate will have proven experience in customer success, ideally in a SaaS enterprise environment. You have a customer-centric approach with a deep commitment to delivering exceptional customer experiences and driving customer success. You have a passion to build strong internal networks through influencing and trust, have excellent communication skills and the ability to manage multiple competing priorities simultaneously. You’re a creative and innovative in problem solving and providing solutions, with demonstrated ability to find growth opportunities within an account. While displaying the ability to work autonomously with a high level of self-motivation.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big , Win Together , Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering:
If you are looking for the next opportunity in your career and want to work for a growing tech company, then Apply Now.
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