Job Description

Role: Customer Support Specialist

Location: Montpelier, VT

Duration: 7 Months ( Possibility of Extension)

Project Description:

The State is seeking four(4) temps to help man the support desk, take calls, respond to emails, and help users with issues they are facing within the new system. This work is expected to last until at least the end of 2025 with a possibility for extension depending on the needs of the State.

Duties include providing both internal and external customer support of the state's new E

Procurement System, assistance with the training program and related Duties are performed under the general direction of the client Customer Support Manager.

Required Services:

• Considerable Help desk/ Call Center experience
• Advanced PC and network troubleshooting skills
• Knowledge of interfaces
• Thorough knowledge of help desk software and procedures
• Able to troubleshoot, analyze issues, recommend effective solutions without
• direction.
• Working knowledge of training principles and practices
• Knowledge of the principles and practices of public relations
• Strong ability to exercise independent judgment and discretion in the
• interpretation and application of federal, state and departmental policies, rules
• and regulations
• Strong ability to communicate effectively, both orally and in writing
• Strong ability to establish and maintain effective working relationships

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