Job Description

Applied Innovation – Managed Network Services

Are you a Tier 2 technician who thrives in a hands-on environment, values autonomy, and enjoys solving real-world problems? Applied Innovation is looking for a dedicated, experienced IT professional to join our Managed Network Services team in a hybrid client-facing and internal support role.

In this position, you'll spend three days each week at a key client site supporting their internal IT operations, and the remaining two days at our Grand Rapids office working with our broader IT team. This is not a field tech role—it's a true Tier 2 position focused on problem-solving, project execution, and infrastructure support in professional environments.

You’ll be the go-to person for diagnosing complex issues, supporting user systems, and helping improve how technology supports business across multiple environments.

What You’ll Do

• Act as the primary Tier 2 technician at a dedicated client site three days/week
• Provide advanced support for Windows, macOS, servers, Microsoft Entra/Active Directory, Exchange, O365, and network environments
• Troubleshoot escalated desktop, server, network, and infrastructure issues
• Assist with patching, upgrades, security tools, cloud configuration, and documentation
• Work collaboratively with Tier 1 and Tier 3 teams to close loops on tickets and projects
• Maintain and update documentation in our internal systems and client-facing portals
• Travel between our Grand Rapids office and assigned client locations (all local)

What Makes This Role Different

• Autonomy with support – You’re trusted to lead solutions but backed by a knowledgeable and responsive team
• Consistent client work – No daily dispatch chaos. You’ll build deep familiarity and trust at your primary site
• Growth-focused – Many of our Tier 2s have advanced into cloud, security, or engineering roles—your path is supported
• Team-first culture – We hire to fit our collaborative, respectful, and accountable environment
• Paid for every mile – All travel between sites is fully reimbursed via a mileage stipend

You’ll Excel If You Have

• 3+ years of experience in a technical support or systems administration role
• Proficiency supporting environments with:
  • Microsoft Entra AD and O365
  • Windows/macOS workstation support
  • Exchange (on-premise/hybrid)
  • Active Directory, DNS, DHCP
  • Anti-virus and content filtering platforms
  • Wired and wireless network troubleshooting
• Strong documentation habits and customer communication skills
• A high degree of self-motivation, problem-solving, and professionalism

Requirements

• 3+ years in IT-related support or systems roles
• Valid driver’s license and reliable transportation
• One of the following certifications (or ability to earn within 90 days):
  • CompTIA A+, Network+, Server+
  • Microsoft Certified Professional (MCP)
  • Cisco Certified Network Associate (CCNA)
  • Other relevant technical certification

Benefits

• Full medical, dental, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Onsite fitness center
• Career advancement support and training access
• Mileage reimbursement for all client travel

About Applied Innovation

We’re more than just an IT provider—we’re a team that’s passionate about helping businesses grow through smarter, more secure technology. Our environment is fast-paced but collaborative, and we invest in our people because we know that’s how we grow.

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