Desktop Support Analyst (hybrid position) Job at Parasol Alliance, Minneapolis, MN

NWh5clJEZ2dDUkRwN3JxWXljaTR4SW80L3c9PQ==
  • Parasol Alliance
  • Minneapolis, MN

Job Description

Position Mission

Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.

  Responsibilities

  • Level 1 support for all client tickets.
  • Level 2 support when possible, by ability.
  • Onsite support of hardware and software.
  • Vendor contact as required to resolve tickets.
  • Ticket resolution as per the client service level agreement.
  • Detailed documentation within service tickets on issue steps and resolution.
  • Excellent customer service on the phone, via email and in person.
  • Ability to follow company process and procedures.

Requirements

  • Healthcare experience preferred; long-term healthcare support experience is a plus.
  • At least three years of level one support in an enterprise environment is required.
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
  • Excellent communication and customer service skills are required.
  • Proof of Covid-19 vaccination.

Benefits

  • Cell phone/internet reimbursement
  • Medical, dental, vision, 401k
  • Unlimited paid time off
  • Certification reimbursement 

Job Tags

Work at office,

Similar Jobs

Enterprise Medical Recruiting

Endocrinologist Job in Northwest Idaho Near Spokane Job at Enterprise Medical Recruiting

 ...A regional health system located in Western Idaho near Spokane, WA is actively recruiting a Board-Certified/Board-Eligible Endocrinologist to join our ADA-recognized, multidisciplinary team. This team currently includes a full-time endocrinologist, a nurse practitioner... 

Gopherfish Mgmt LLC

Electric Motor Service Technician Job at Gopherfish Mgmt LLC

 ...dynamic team? We have been a local leader providing quality Electric Motor Industrial Repair and Sales for 40 years. We are currently seeking...  ...motor repair. Strong understanding of electrical and mechanical principles, motor types and repair techniques. Ability to... 

Ultimate Success Solutions

Commission-Based Sales Agent Job at Ultimate Success Solutions

 ...drive to not only meet, but exceed monthly sales targets. The role involves working...  ...of six months, and if preferred to the commission-based role, a permanent role would be offered...  ...needed **we provide training.*** **High-demand, proven products.*** **Full time... 

Slate

Workday HCM Specialist Job at Slate

 ...should have control over how their trucks look, feel, and represent them. Who we are looking for: Slate is looking for a Workday HCM Specialist to join our growing Human Resources team. In this highly dynamic and visible role, you will be responsible for leading... 

Plants and Goodwin, Inc.

Truck Driver / Operator Job at Plants and Goodwin, Inc.

 ...Generous tiered vacation ~ Local and out of town work required. ~ Company sponsored CDL Program for eligible employees The Truck Driver / Operator provides safe and efficient loading, proper securement, and transporting various types of equipment on lowboy and...