Job Description

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality ™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW 

The Facilities Maintenance/Engineering Supervisor is responsible for overseeing the daily operations of the hotel's maintenance and engineering functions, ensuring all systems operate efficiently and safely. This role supports a superior quality guest experience by maintaining the property’s physical integrity, mechanical systems, and public areas in accordance with hotel standards. The Supervisor leads a team of maintenance professionals, manages work order execution, and assists in implementing preventative maintenance programs and safety compliance.

Team Leadership & Supervision 

• Supervise, train, and evaluate engineering and maintenance staff. 

• Assist in holding daily shift meetings with crew to communicate work schedules and hotel issues. 

• Assign and oversee daily work orders and ensure timely, quality completion. 

• Promote a culture of safety, teamwork, and exceptional service. 

• Maintain daily work schedules for each engineer to ensure adequate coverage. 

• Cross train each engineer to ensure experience is shared within the group. 

• Assist Chief Engineer in ensuring compliance with all applicable policies and procedures. 

• Assist Chief Engineer with interviewing prospective candidates for engineer positions. 

• Help create a working environment that is safe, challenging and positive. 

Guest Service & Communication 

• Respond professionally to guest room maintenance issues. 

• Ensure minimal disruption to guests during repair activities. 

• Communicate regularly with hotel leadership regarding maintenance updates and projects. 

Preventive Maintenance & Facility Operations 

• Schedule, implement, and monitor the preventive maintenance program for guest rooms, equipment, and public spaces. 

• Ensure systems such as HVAC, plumbing, electrical, elevators, and fire safety are regularly inspected and maintained. 

• Conduct routine property inspections and address deficiencies proactively. 

• Support the Housekeeping Manager with the Deep Clean Projects. 

Repair and Work Order Management 

• Diagnose and resolve mechanical, electrical, and plumbing issues promptly. 

• Manage the hotel’s maintenance request system and prioritize repairs based on guest impact and operational needs. 

• Coordinate emergency repairs efficiently and effectively. 

• Be on call as assigned. 

Compliance & Safety 

• Make safety your number one priority for employees, guests, and vendors.

• Ensure adherence to OSHA, NFPA, ADA, and local regulatory codes. 

• Maintain records for safety checks, life safety systems, chemical handling, and inspections. 

• Enforce hotel safety standards and lead safety drills or emergency response as needed. 

• Hold departmental safety meetings at least once per month and after a major safety incident. 

• Support the Safety Committee through participation and follow up on reported safety issues. 

Vendor and Project Coordination 

• Work with third-party contractors and service providers for specialized maintenance or renovation projects. 

• Review bids and supervise contracted work for quality and timeliness. 

Sustainability & Energy Efficiency 

• Monitor utility usage and recommend cost-saving and sustainability measures. 

• Support the hotel’s environmental initiatives, such as energy conservation and waste reduction. 

Budget & Inventory Management 

• Assist with maintenance budget planning and expense tracking. 

• Maintain adequate inventory of supplies, parts, and tools. 

• Approve purchase orders and monitor vendor performance. 

• Maintain labor and supplies cost within budget 

Requirements

• Minimum of three years experience in building maintenance.

• Experience with diagnosing problems with general repairs, carpentry, HVAC, plumbing, painting, refrigeration, electrical, video, and commercial kitchen systems. 

• Certification and/or working knowledge in one or more of the following: HVAC, refrigeration, or electrical. 

• Capable of utilizing all tools and diagnostic procedures.

• Must possess very good interpersonal and communication skills; will be interfacing with a high percentage of guests as well as other staff members. 

• Must be flexible to work all shifts, may be required to work overtime on occasion when the department is short of personal due to illness or vacation, etc. 

• The ability to listen, empathize, be helpful in all situations and make sound decisions toward the resolution of a potential problem. Must also possess strong human relations skills. 

• Adhere to expectations as outlined in the Supervisory Code of Conduct

PHYSICAL DEMANDS & WORK ENVIRONMENT 

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

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