This unique position is a combination of the roles of Front Desk Coordinator and Pet Parent Relationship Manager.
The individual hired for this position must be able to multitask, be outgoing, organized, and efficient.
Experience with dogs is not required, but willingness to handle dogs of all sizes and complete the Dogtopia trainings for safe handling is required.
This position has potential for promotion to management.
Both job descriptions are listed below.
This is a full time position.
Some weekends and holidays are required. You would not work every weekend or holiday. Most shifts are Monday through Friday.
PPRM JOB DESCRIPTION
CORE COMPETENCIES
• Fully understands the Dogtopia daycare and boarding model
• Ability to effectively explain the benefits of Dogtopia’s services
• Ability to close the deal – sell passes and memberships
• Completion of onboarding
QUALIFICATIONS
• Must love dogs
• Sales and Customer service experience
• Ability to work flexible hours
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills
• Able to work within a structure, but to think and act flexibly when needed
PERSONAL CHARACTERISTICS
• Proactive- results focused, self-starter
• Intense, restless, driving
• Emotionally intelligent
• Multi-tasker
• People/relationship focus
• Extroverted, warm, enthusiastic
• Persuasive selling style
SALES INITIATIVES
• Plan and manage the Social Media campaign(s)
• Determine and effectively manage the digital spend for the center
• Establish and maintain the guerilla marketing effort for the center
• Implement and manage the Tier 1 marketing campaign
• Manage the referral program
• Conduct the 11-stop tour to prospective pet parents at the meet and greet
• Manage the communications between prospective leads and the center
o All calls answered within 3 rings
o All voicemails answered within 2 hours of receipt – 12 hours if received after business hours
o Emails responded to within 2 hours of receipt – 12 hours if received after business hours
• Achieve agreed upon sales targets and outcomes within scheduled timeframe
• Follow daily schedule for position
• Follow Meet & Greet Booking Flow Chart
• Follow lead management process (CRM)
Revised 6/26/2019
• Maintain 6+6=4&4 tracking system
• Maintain the weekly Marketing program
CUSTOMER SERVICE & PRESENTATION
• Practice the 3 S’s (smile, story and satisfaction)
• Complete Pet Parents new client forms
• Be knowledgeable on pricing and services
• Answer all questions/concerns/complaints with urgency and care
• ENJOY your team! GROW your team! And PLAY to your fullest potential
As the PPRM you are responsible to work with Pet Parents and team members to ensure our customer
experience sets the highest standards and satisfaction, while growing D.I.D.
FRONT DESK COORDINATOR
Bring your dog to work? That’s right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!
What we offer: Let’s look at what Dogtopia does for you!
Now that we have the fun out of the way let’s get into what you can offer us.
o Data entry
o Creating Pet Parent Charts
o Greeting EVERYONE that walks in or out of Dogtopia!
o Understanding Dogtopia’s retail items
o Understanding our Dogtopia-isms
The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety. We PLAY to our fullest potential.
We TREAT every day like It’s the Most Exciting Day Ever!
o Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
o Inventory management of cleaning, dog and First Aid supplies.
o Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.
o Maintains a neat and organized Front Desk team and area at all times.
o Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
o Answer phones, e-mails and questions from pet parents
o Strive for high customer review ratings!
o ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
Job Types: Full-time
Schedule:
Ability to commute/relocate:
Application Question(s):
Experience:
Work Location: In person
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase . Free employee scheduling, time clock and hiring tools....bonus. An extensive ESL teaching history, with a college degree in any subject may also be acceptable. Day time availability required (other outside part time work may be acceptable) Current need: Teachers available for 2023 as students are traveling again. Average...
...best performing stocks in Europe over the past 20 years. Job Description The Computational Materials Science Scientist will apply state-of-the-art computational chemistry and crystallographic tools to predict the solid-state and particle properties of small...
...rollers, racks and load bars ~ Shift and Schedule: Day/Night. Weekend are workable and holidays are only workable occasionally ~... ...transportation Paid orientation - upon completion and hired. NO SAP DRIVERS Must have no more than 2 accidents in the last 5 years...
Madison Core Laboratories Mobile Phlebotomist's are responsible for efficiently accurately collecting blood samples for laboratory analysis, depending on specific facility and requirements.
...The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand...