Helpdesk Job at INSPYR Solutions, Miami, FL

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  • INSPYR Solutions
  • Miami, FL

Job Description

Title: Helpdesk (Miami HQ)
Location: Miami, FL
Duration: 6-12 month contract to hire
Work Requirements: , Holders or Authorized to Work in the US

Helpdesk (Miami HQ)

Required Qualifications:

  • Minimum 3+ years of IT experience.
  • MDM Experience
    • Meraki MDM or Addigy MDM
  • Microsoft Intune experience
  • Experience with OKTA
    • Identity and Access Management (IAM)
    • Single sign-on (SSO)
  • Ticketing system experience
    • JIRA preferred
    • Handling around 30-40 tickets daily, with a 30 minute SLA
    • Strong background in service desk management, including ticket assignment, delegation, and escalations to other departments

Preferred Qualifications:

  • Experience with Zscaler
  • Excellent communication skills, with the ability to effectively collaborate across teams.


Breakdown of Responsibilities:

  • 50% Onboarding and offboarding support
  • 20% General IT support for headquarters
  • 15% Managing MDM and Intune-related tasks
  • 15% Ticket handling and escalation

Our benefits package includes:
  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • ...and much more!


About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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  • Dice Id: 10228513
  • Position Id: 25-12544

Job Tags

Contract work, Local area, Flexible hours,

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