Job Description

Job Summary

The Inside Sales Representative in the Architectural Sales division sells commercial doors, frames, hardware, keying systems, access control, washroom accessories, alum storefront openings and other commercial items related to egress. Customers include general contractors, lumber yards, subcontractors, commercial builders and construction firms. This position does not require cold calling. The Inside Sales Representative receives inquiries through incoming phone calls, leads from outside sales staff and walk-ins.

This role acts as a liaison between customers and the internal sales team by providing product and service information, preparing accurate orders and quotes, and resolving issues with customer accounts. Customer service and support are the top priorities in this position.

About Lensing

Lensing Building Specialties, a leading employer in the Tri-State for the last 77 years, knows how to have fun, get the job done, and treat our people right. Founded in 1948, we are a 3rd generation, family-owned specialty distributor of residential and commercial building products and services. We sell residential windows, doors, cabinets, siding, garage doors, commercial doors and hardware, security systems, access control, glazing, overhead doors and dock equipment.

Duties & Responsibilities

• Sell Lensing products and services to customers in the construction industry.
• Communicate daily with customers and the internal sales team to coordinate orders and provide updates.
• Learn and become proficient with Lensing's ERP system for order management.
• Create and maintain customer accounts in the system.
• Place and manage orders for customers, documenting all pertinent information accurately.
• Provide complete, accurate, and timely quotations based on customer needs and company pricing.
• Stay engaged with orders through timely follow-up to ensure successful completion.
• Manage a high volume of customer calls and inquiries.
• Identify and assess customer needs to achieve satisfaction.
• Handle customer issues by finding resolutions or alternatives within required timeframes.
• Follow up with customers to confirm order satisfaction or resolve concerns as necessary.

Required Skills & Abilities

• Excellent communication, listening, and interpersonal skills (verbal and written).
• Strong computer proficiency, including Microsoft Office Suite.
• Team collaboration experience.
• Ability to calculate percentages, sales prices, and discounts quickly and accurately.
• High attention to detail with strong organizational skills.
• Construction experience or prior customer service/sales experience preferred.

Education & Experience

• High school diploma or equivalent required; additional education in business, construction, or related field preferred.
• 1-3 years of customer service, sales support, or inside sales experience.
• Experience with construction products or building materials is a plus.

Benefits

• Paid Time Off (Vacation, Personal and Holidays)
• Free at-Work Clinic for Employees and their immediate Family Members
• Healthcare Plan (Medical, Dental and Vision)
• Retirement Plan (401k) and profit share
• Life Insurance (Basic, Voluntary and AD&D)
• Short Term & Long-Term Disability
• Wellness Resources & Company Wellness Challenges
• Company Sponsored Events: Annual Chili Cookoff (serious business btw), Annual Cookie Bake Off, Company Picnic, Food Truck Days and more

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