Job Description
W2 – Only
VISA : USC,L2EAD,H4EAD
This position is only for W2 Candidates
~ Platform Administration and Management:
Administering and maintaining the Salesforce platform, including user access, data management, and system security.
~ Customization and Configuration:
Customizing Salesforce to meet specific business needs, including creating custom objects, fields, and workflows.
~ Process Automation:
Developing automated processes to streamline workflows and enhance efficiency.
~ Integration and Development:
Facilitating integration between Salesforce and other systems, and potentially contributing to development efforts using APEX/Visualforce.
~ User Support and Training:
Providing technical support, troubleshooting, and end-user training.
~ Strategic Planning and Optimization:
Collaborating with stakeholders to define business requirements and design strategic improvements in Salesforce.
~ Staying Current with Salesforce Best Practices:
Keeping up-to-date on the latest Salesforce releases and best practices.
~ Documentation and Change Management:
Creating and maintaining documentation for Salesforce processes and changes, and assisting with change management.
Key Responsibilities:
~ Administer and maintain Salesforce platform (Sales Cloud, Service Cloud, etc.), including user setup, profiles, roles, permissions, and security settings.
~ Manage and improve custom objects, page layouts, workflows, validation rules, reports, dashboards, and automation tools (e.g., Process Builder, Flow).
~ Lead Salesforce system upgrades, data imports/exports, deduplication efforts, and system integrations.
~ Collaborate with business stakeholders to gather requirements, design solutions, and implement enhancements that drive business value.
~ Design end-to-end Salesforce architecture solutions across Sales Cloud, Service Cloud, Experience Cloud, and other platform products.
~ Provide technical leadership on Salesforce initiatives, including complex integrations, custom development, and third-party solutions.
~ Develop and maintain architectural documentation, data models, and integration diagrams.
~Translate business requirements into scalable, future-proof Salesforce solutions.
~Evaluate and recommend tools and technologies from Salesforce AppExchange and external vendors.
~ Develop and maintain Salesforce development best practices including Apex, LWC/Aura components, SOQL, and DevOps pipelines.
~ Implement complex business logic, custom UI components, and integrations with external services (using REST/SOAP APIs).
~ Lead deployment processes across sandboxes and production using CI/CD tools (e.g., Salesforce DX, Jenkins, Copado, Gearset).
~ Maintain version control and branching strategies.
~ Ensure test coverage, perform code reviews, and manage release cycles.
~ Collaborate with business stakeholders, product owners, developers, and administrators to drive architectural decisions and platform governance.
~ Lead code reviews and ensure adherence to security, scalability, and performance standards.
~ Stay current on Salesforce releases, new features, and industry trends to continuously improve platform capabilities.
~ Provide guidance on Salesforce Center of Excellence (CoE) practices, including design standards, technical governance, and data stewardship.
~ Serve as the point of contact for Salesforce-related support, troubleshooting, and escalations.
~ Maintain system documentation, training materials, and standard operating procedures.
~ Participate in or lead projects involving Salesforce development, integration, and deployment.
~ Collaborate with client stakeholders to define requirements, and deliverables, and set and handle expectations.
~ Translate business requirements into well-architected solutions that best leverage the Salesforce platform.
~ Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
~ Provide oversight and governance of Salesforce projects.
~ Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
~ Handle the technical delivery of custom development, integrations, and data migration elements of Salesforce implementation.
~ Maintain a target billable utilization aligned to the role.
~ Ability to understand a project and deep dive to debug issues.
~ From time-to-time, the architect may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects.
Skill
Required / Desired
Bachelor's degree from an accredited college or university
Required
Experience as a Salesforce.com administrator
Required
Certified Salesforce Administrator
Required
Sales Cloud, Service Cloud, and Admin certifications
Highly desired
Apex, LWC/Aura components, SOQL, and DevOps experience.
Required
Knowledge of Salesforce Center of Excellence (CoE) practices.
Required
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