Job Description

We're partnering with a leading global provider of vacation ownership, rental, and resort experiences, who are known for their vacation club memberships, timeshare properties, and luxury travel options across a portfolio of high-end resorts and destinations. With a strong focus on customer service, they offer flexible vacation solutions such as points-based systems and exchange programs, and operate under multiple well-known hospitality brands.

They are currently undergoing a technology transformation, with a focus on modernization to improve relationships with customers and further expand their accessibility across all experiences and destinations. The goal is to be a technology leader in hospitality, and they are looking for individuals eager to bring their expertise to the organization long-term.

Under new leadership, the team has been reinvigorated and are primed for growth across their entire Global Technology organization including Engineering & Operations, Data Platforms & Engineering, Artificial Intelligence, Information Security, Privacy, Infrastructure, Products & Platforms, Delivery Office, and the Office of the CIO. The business intends to double it's spending on Technology across the organization for each of the next 3 years. This is your opportunity to be a part of the journey and drive innovation through technology adoption.

Job Summary

We are seeking a Scrum Master to facilitate Agile development processes within our client's organization. This role will be responsible for coaching teams, removing impediments, and ensuring adherence to Agile principles to drive successful project outcomes. The Scrum Master will work closely with Product Owners, Development Teams, and stakeholders to foster a culture of continuous improvement.

Key Responsibilities

• Facilitate Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives).
• Guide and coach teams in Agile methodologies, fostering a self-organizing team environment.
• Collaborate with Product Owners to refine and prioritize the backlog.
• Identify and remove impediments to optimize team performance.
• Promote continuous improvement by tracking and analyzing Agile metrics.
• Encourage collaboration between cross-functional teams, ensuring alignment with business goals.
• Advocate for Agile best practices across the organization.
• Support the adoption and scaling of Agile frameworks within the company.

Qualifications & Experience

Required:

• Bachelor's degree in Computer Science, Business, or a related field.
• 3+ years of experience as a Scrum Master in an Agile environment.
• Strong understanding of Scrum, Kanban, SAFe, and other Agile methodologies.
• Experience working with Agile project management tools (e.g., Jira, Azure DevOps).
• Excellent communication, facilitation, and conflict resolution skills.
• Ability to coach teams and drive Agile maturity.

Preferred:

• Certified Scrum Master (CSM) or equivalent certification (PMP-ACP, SAFe SM, PSM).
• Experience in the hospitality or vacation ownership industry.
• Familiarity with software development and IT project lifecycles.

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