Job Description

Our Service Advisor acts as a point of contact for customers, scheduling service, recommending repairs, and ensuring customer satisfaction while also managing the flow of work within the service department. Core Responsibilities: * Customer Interaction:

• Greet customers, listen to their concerns, and accurately document vehicle issues.
• Explain service procedures and repair recommendations in a clear and understandable manner.
• Manage customer expectations regarding service timelines and costs.
• Address customer inquiries and resolve any issues or complaints.

Service Scheduling and Management:

• Schedule service appointments, ensuring efficient use of technician time.
• Prepare work orders, detailing the required repairs and estimated costs.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Oversee the flow of vehicles through the service bays.

Sales and Up-selling:

• Identify opportunities to up-sell additional services, parts, or accessories.
• Promote the value of regular maintenance and preventative care.
• Administer new and used vehicle warranty repairs.

Documentation and Compliance:

• Ensure that all required documentation is complete and compliant with regulations and standards.
• Maintain accurate records of customer interactions and service history.

Other Duties:

• Attend staff meetings, training, and educational classes as required.
• Help educate/train new staff members.
• Maintain a clean and organized service area.
• Perform other duties as assigned.

EEOC Statement: Michael Hohl Automotive Group is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Job Tags

Full time,

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