Service Department Manager Job at TalentSphere Staffing Solutions, Norfolk, VA

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  • TalentSphere Staffing Solutions
  • Norfolk, VA

Job Description

Commercial Roofing Service Manager Location: Norfolk, VA (Serving the Hampton Roads Region)
Salary: $90,000–$120,000 + Full Benefits & Company Vehicle
  Ready for a fresh start in a thriving market and the chance to lead a high-impact service team in one of Virginia’s busiest regions? Relocation support is available to help you make the move.  
We’re working with a top-performing commercial roofing and exterior services contractor actively seeking a Service Department Manager to lead and grow their Hampton Roads service operations. This is a pivotal leadership role in a fast-moving regional office—perfect for someone ready to build out a high-performance team and deliver exceptional service that drives revenue and client retention.
 
This is not a role for the hands-off manager—you’ll be building the systems, mentoring the team, and steering the ship. If you’re a strong leader who thrives in a dynamic, fast-paced environment and loves bringing structure to chaos, this is your lane. Why This Role Stands Out:
  • Leadership Impact: Direct and shape the entire service operation in a growing market
  • Strategic Growth: Build a scalable, profitable service division from the inside out
  • Autonomy & Ownership: Manage your department like a business—with full P&L responsibility
  • Modern Tools: Leverage Procore, Salesforce, and other technologies to streamline operations
  • Strong Support: Company vehicle, tech tools, relocation assistance, and full benefits included
What You’ll Be Doing:
  • Lead daily operations of the service department across the Hampton Roads region
  • Hire, train, and manage service techs, managers, and administrative staff
  • Set and monitor goals for safety, performance, efficiency, and customer satisfaction
  • Collaborate with sales and executive teams to grow the service line and expand market share
  • Oversee budgeting, forecasting, and fleet maintenance
  • Improve workflows using operational software like Salesforce, Procore, or equivalents
  • Ensure accurate job costing, timely billing, and clear client communication
What You Bring:
  • 5–7 years of commercial roofing experience, including 3+ years in a service/warranty leadership role
  • Hands-on knowledge of systems such as TPO, BUR, Modified, Coatings, Metal, Tile, and Shingles
  • Strong communication and team leadership skills
  • OSHA 10 required; OSHA 30 preferred
  • Tech-savvy with tools like Microsoft Office, Procore, Salesforce (or equivalent)
  • Valid driver’s license (CDL preferred); ability to lift 50 lbs. and work at heights
  • Bilingual English/Spanish strongly preferred
  • Familiarity with fleet operations and maintenance a plus
Bonus Certifications (Preferred, Not Required):
  • OSHA 30
  • CERTA
  • Forklift, Rigging, Manlift, Crane CCL Training
  • Manufacturer-specific certifications
Perks & Benefits:
  • Competitive Compensation: $100,000–$120,000 annually + performance bonuses
  • Tools for Success: Company vehicle, gas card, phone, and laptop provided
  • Comprehensive Benefits:
    • Health, dental, and vision insurance
    • Health Savings Account (HSA)
    • 401(k) with company match
    • Critical illness and life insurance
    • Short- and long-term disability plans
  • Work-Life Balance: Generous paid time off and holidays to recharge
  • Career Advancement: Opportunities to grow within a thriving company that values leadership and innovation
 
Ready to take the lead in a high-growth service department and make your mark in Hampton Roads?
 
Send your resume to [email protected]

Job #16659341
#LI-TS1
#TSSHP

Job Tags

Holiday work, Temporary work, For contractors, Relocation package,

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