Job Description

Salary: 90,000 - 120,000 USD per year Requirements:

• 18+ years in IT, with at least 8+ years in Observability, AIOps, IT Automation, or ServiceNow-led transformations.
• Proven track record of leading large-scale digital transformations in IT Operations for global enterprises.
• Experience working with pre-sales teams, strategic consulting, and solution architecture roles.
• Observability & AIOps: Hands-on experience with tools like Splunk, Dynatrace, Datadog, New Relic, ELK, Moogsoft, BigPanda, or Instana.
• IT Automation: Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, and chatbot automation.
• SRE & Cloud Operations: Expertise in SRE principles, reliability engineering, incident management, and chaos engineering.
• CI/CD & DevOps: Experience with Jenkins, GitOps, Terraform, Ansible, Kubernetes, and containerization.
• ServiceNow: Proficiency in Discovery, Event Management, Service Mapping, and CMDB.
• Cloud & Hybrid IT: Hands-on knowledge of AWS, Azure, GCP, multi-cloud, and FinOps best practices.
• GenAI Technologies: Familiarity with GenAI technologies in IT Operations and platforms like Moveworks, Glean, ServiceNow, and Aisera.

Responsibilities:

• Lead technical pre-sales engagements, presenting IT operations transformation solutions to C-level executives and technical stakeholders.
• Develop compelling solution proposals, proof of concepts (PoCs), demos, and RFP responses for Observability, AIOps, SRE, IT Automation, and GenAI solutions.
• Collaborate with sales teams to define go-to-market (GTM) strategies for enterprise IT transformation initiatives.
• Architect scalable, cloud-native IT operations solutions integrating Observability, AIOps, and automation with ServiceNow ITOM and other platforms.
• Design resilient, high-performing CI/CD pipelines that align with SRE principles and DevOps best practices.
• Define multi-cloud observability architectures using tools like Dynatrace, Splunk, Datadog, New Relic, or Prometheus.
• Drive automation strategies, leveraging AI-driven service desks, event correlation, and intelligent remediation workflows.
• Lead thought leadership initiatives, including whitepapers, webinars, and industry conferences on next-gen IT operations and AIOps.
• Evaluate emerging technologies (AI/ML, LLMs, GenAI, FinOps, Zero Trust Security) to enhance existing IT operations frameworks.
• Develop best practices, frameworks, and accelerators to improve SRE-led IT operations, cloud migration, and service automation.
• Collaborate with customers, partners, and internal teams to align solutions with business goals and technology roadmaps.
• Provide technical mentorship to sales engineers, solution consultants, and delivery teams.
• Conduct executive briefings and workshops on modern IT operations, Observability, and AIOps strategies.

Technologies:

• AI
• AWS
• Ansible
• Architect
• Azure
• CI/CD
• Cloud
• Datadog
• DevOps
• Dynatrace
• ELK
• GCP
• GitOps
• Instana
• Jenkins
• Kubernetes
• Prometheus
• RPA
• Security
• ServiceNow
• Splunk
• Terraform
• Network

More:

At Cognizant, we are looking for a highly experienced ServiceNow AI Pre-Sales Solution Architect specializing in Observability, AIOps, IT Automation, SRE, Cloud Operations, and GenAI Technologies. We need a strategic thinker, technical expert, and pre-sales leader who can define and drive innovative solutions for our enterprise clients. You will partner with customers to identify areas for improvement in business outcomes through digital transformation, leading to better processes and end-user experiences.

Are you ready to be a change-maker? At Cognizant, we believe that those who challenge the way they work today will lead the way tomorrow! We require someone who can work independently and remotely, with a willingness to travel for client engagements as needed.

We value collaboration and diverse perspectives, fostering a dynamic work environment where lively discussions lead to innovative solutions. If you are comfortable with ambiguity, excited by change, and excel through autonomy, we would love to hear from you.

Job Tags

Full time, Remote job,

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