Job Description

Job Description

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology, for more than 150 years. When lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The Customer Service & Parts Data Intern will support a technical data organization and library development project to ensure all Rosenbauer apparatus, past and present, have accessible technical documentation. Throughout this project, the Intern will be exposed to a broad range of cross-functional processes and departments to gather the needed information and learn about the automotive and fire industries. The project involves auditing, organizing, and migrating critical technical documents into a structured SharePoint library that will be used by both the Customer Service and Aftermarket Parts teams, and will have a lasting impact on the organization.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

1. Identify, assess, and catalog technical documents stored across network drives, desktops, and physical file locations.
2. Ensure that legacy documentation for older Rosenbauer apparatus is preserved and digitized.
3. Create a structured library layout to support all Rosenbauer products by type and year of manufacture.
4. Implement a file-naming convention and metadata tagging system to ensure consistency and searchability.
5. Move digital documents to designated locations and digitize physical manuals for older apparatus.
6. Ensure version control practices are implemented to prevent data loss and accidental overwrites.
7. Work closely with Customer Service, Aftermarket Parts, and Engineering SMEs to validate legacy document accuracy.
8. Coordinate with CRM teams to align the library with potential future digital solutions.
9. Develop training materials and conduct training sessions on the new library.
10. Provide documentation for a long-term maintenance plan, ensuring the system remains updated.
11. Provide a final report summarizing work completed, best practices, and sustainability recommendations.
12. Establish a quarterly review process to ensure ongoing document updates.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

Knowledge, Education, and/or Experience:

• Pursuing an associate or bachelor’s degree in Data Processing, Business Management, Business Administration, Technical Writing, Library Science, Engineering, or Information Management required.
• Experience with digital archiving, metadata tagging, and document management best practices preferred.
• Strong organizational and analytical skills with attention to detail preferred.

Skills:

Language:

• Able to read and interpret scientific and technical documents.
• Able to follow written and verbal directions.

Math:

• Basic math functions and accounting abilities with a high aptitude for accuracy.

Computer:

• Ability to perform intermediate PC functions including spreadsheet formulas and functions, queries, tables, merges, and special reports.

Abilities:

• Able to deal with problems involving a variety of variables in standardized situations.
• Strong attention to detail.
• Able to prioritize work and to multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.

EOE, including disability/veterans.

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