Technical Support Specialist Job at UNIVERSAL FIDELITY, LP, Katy, TX

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  • UNIVERSAL FIDELITY, LP
  • Katy, TX

Job Description

About Us: We are a forward-thinking organization at the intersection of technology and innovation, committed to delivering exceptional IT services and scalable solutions to our users. We are currently seeking a skilled and motivated IT Program Desktop Support Specialist with a strong background in interface troubleshooting, user account management, computer security, and experience with OpenAI technologies.

Key Responsibilities:

  • Provide frontline desktop support to internal users, both remotely and on-site, resolving hardware, software, and network-related issues.
  • Manage and troubleshoot user accounts, access permissions, and status across various platforms (e.g., Active Directory, Microsoft 365, etc.).
  • Assist in configuring and maintaining user interfaces, ensuring seamless interaction between applications and systems.
  • Support the implementation and integration of OpenAI tools and APIs in business workflows.
  • Monitor and enforce company-wide security policies, ensuring systems are compliant with current cybersecurity standards.
  • Maintain documentation on IT procedures, known issues, and resolutions.
  • Collaborate with cross-functional teams to improve system usability and end-user satisfaction.

Required Skills & Qualifications:

  • Proven experience in desktop support or IT helpdesk roles (2+ years preferred).
  • Strong understanding of user account lifecycle management.
  • Solid grasp of computer security practices, including endpoint protection, patch management, and data privacy.
  • Familiarity with system interfaces and application integration troubleshooting.
  • Experience with OpenAI technologies or other machine learning tools is a strong plus.
  • JavaScript
  • PostgreSQL
  • Excellent problem-solving skills and a proactive approach to issue resolution.
  • Strong communication and customer service skills.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate.
  • Experience with scripting (PowerShell, Python) and basic automation.
  • Understanding of API integration and AI-driven solutions in IT environments.

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with cutting-edge AI tools and technologies
  • Dynamic and collaborative work environment
  • Ongoing training and career development support

How to Apply: Please submit your resume and a brief cover letter detailing your experience and interest in the role to

 

Job Tags

Remote work,

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