IT Support Agent Job at L7 Solutions, Fort Lauderdale, FL

NXg2clNERWxBUjdrN0x1Y3c4eTh3WXM4K3c9PQ==
  • L7 Solutions
  • Fort Lauderdale, FL

Job Description

L7 Solutions is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements:

  • Passionate about technology with basic technical knowledge
  • Comfortable providing phone support to clients
  • Excellent customer service skills
  • Clear written and verbal communication
  • Capable of working a standard M-F work week (and very occasional nights/weekends)
  • Local to the greater Fort Lauderdale area

At L7, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities:

  • Answer incoming calls from clients
  • Resolve simple or fast tickets
  • Create tickets and route calls to a team of technicians
  • Provide application support (Office/Microsoft 365, QuickBooks, etc.)
  • Configure hardware and install common peripheral devices
  • Provide basic network support – configuration of wireless routers and access points
  • Access client systems via RMM tools
  • Conduct peer-to-peer training and shadowing
  • Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $14-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.

If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply.

Job Tags

Hourly pay, Full time, Temporary work, Local area,

Similar Jobs

Triskele Labs

Digital Forensic Analyst Job at Triskele Labs

 ...in Melbourne and one of the only boutiques to run a 24x7x365 Security Operations Team completely onshore. The Triskele Labs Digital Forensics and Incident Response (DFIR) team assists clients of all sizes to prevent and respond to cyber-attacks. Our team has responded... 

Brooks' House of Bar-B-Q

All Purpose Associate Job at Brooks' House of Bar-B-Q

 ...and a team that has been in business since 1951. For the all purpose associate, you will be on the team that supports the cooks and servers while taking care of the customer. This is a great entry level job to move up the ladder quickly. Brooks' BBQ is a family owned... 

Roanoke College

Director of Community Programs Job at Roanoke College

 ...role actively recruits new organizations, summer pipeline programs, and external...  ...Additionally, the Director serves as a resource for internal campus users planning events that do not...  ...camps. Develop, in conjunction with legal counsel, contracts for clients and ensure... 

Cambridge Health Alliance

Dental Assistant Job at Cambridge Health Alliance

 ...Category:Clinical SupportDepartment:CHA Dental ServicesJob Type: Full timeWork...  ...a month.Summary:The Dental Assistant performs duties such as: seating patients...  ...Radiology CertificationWork Experience: Entry Level, with above Registration and Certification... 

Get It Recruit - Educational Services

Elementary Tutor - Remote | WFH Job at Get It Recruit - Educational Services

 ...all from the comfort of your own home! Why You'll Love This Role: Flexible Scheduling: Work from anywhere, at times that...  ...About Us: We are a dynamic online tutoring platform that connects...  ...Looking For: Previous tutoring or teaching experience is highly preferred....