McAllen, TX - Desktop Support Technician II Job at Heunets, Mcallen, TX

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  • Heunets
  • Mcallen, TX

Job Description

Technician is required to work on the following retail specific devices:

  • Cash Register display/drawer/keyboard
  • Debit pin pad
  • Barcode Hand Scanner
  • Integrated Payment Terminal
  • Scanners
  • POS controller
  • Coin dispenser
  • Price verifiers
  • Thermal Printers (Zebra/Epson)
  • iOS Devices and Peripherals

Additional types of Support to be provided onsite:

Smart Hands:

  • Rack & Stack
  • Cable Management
  • Routers
  • Firewalls
  • Upgrades & Replacements
  • VMWare
  • WAP
  • SD-WAN
  • AVDE
  • RFID

Device Health Checks:

  • Regular Maintenance of Equipment
  • Cleaning of devices
  • Inventory
  • AVDE
  • Pending Incidents & Tasks

AVDE :

  • Smart Hands Support
  • Routine Maintenance
  • Basic Troubleshooting
  • LCD/Plasma Monitors
  • In Store Display repairs
  • Audio/Music on Hold

POS System Support : Troubleshooting Point of Sale devices (registers, scanners, receipt printers, cash drawers, etc.)

Peripheral Setup : Barcode scanners, label printers, signature pads, etc.

Store Opening/Closing IT Tasks : Ensuring systems are up at opening, and properly shut down or backed up at closing.

Kiosk / Self-Checkout Maintenance : Rebooting, replacing parts, or reporting faults.

Inventory Devices : Support for handheld scanners, tablets used for stock checks.

Wi-Fi Issues : First-level diagnosis if store devices can't connect to the wireless network.

Local Printer Support : Ensuring printers for receipts, reports, or labels function correctly.

Job Tags

Local area,

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