Job Description

Building Materials Sales & Operations Manager

Location: San Jose, CA
Schedule: Full-time (in-person; includes weekends/holidays as needed)
Compensation: $65,000 – $120,000 per year (DOE) + benefits

About Payless Ace Hardware, Rockery & Nursery

Since 1973, Payless Ace Hardware, Rockery & Nursery has been Silicon Valley’s trusted neighborhood source for building materials, hardscape & landscape supplies, tools, and nursery plants . We serve both contractors and homeowners with knowledgeable counter service, on-time delivery, and a community-first mindset.

Why This Role

We’re hiring a hands-on leader to guide our building materials counter team and oversee day-to-day store and yard operations. This position will step into the seat of a long-standing leader (former owner) and will be pivotal in driving sales growth, operational excellence, and customer satisfaction . If you love the building materials industry and enjoy leading people, dispatching, and keeping a busy yard humming, this is your next move.

What You’ll Do (Ownership Areas)

Sales & Business Development

• Lead the front counter building materials team; quote, upsell, and close orders for concrete, masonry, pavers, block, rebar, aggregates, drainage, and landscape rock .

• Build and expand B2B contractor accounts ; develop prospect lists, outbound call cadence, and follow-up pipelines to convert leads into repeat customers.

• Create pricing strategies and margin management policies; monitor market trends and competitive pricing.

Operations, Yard & Dispatch

• Oversee daily store and yard operations : opening/closing, cash handling, customer flow, and inventory availability.

• Plan and dispatch trucks, drivers, equipment, and routes for on-time deliveries; balance will-call, scheduled drops, and hot-shot needs.

• Supervise yard workers and drivers ; enforce loading accuracy, safe equipment operation (forklifts, loaders), and yard organization.

• Coordinate with mechanics to anticipate fleet/equipment maintenance and downtime coverage.

Inventory, Purchasing & Vendor Relations

• Own purchasing, replenishment, and special orders across concrete, masonry, hardscape, and landscape categories.

• Negotiate with vendors and quarries ; manage lead times, MOQs, and freight to hit turns and shrink targets .

• Maintain accurate pricing files, SKU masters, and promos in POS/ERP.

Safety, Compliance & Facilities

• Champion a safety-first culture ; ensure OSHA/Cal-OSHA, environmental and yard safety compliance.

• Maintain the facility, fixtures, vehicles, and equipment ; schedule preventive maintenance and repairs.

Leadership & Performance

• Recruit, train, and mentor counter associates, yard staff, and drivers; set clear SOPs and performance standards .

• Run weekly huddles , monthly 1:1s, and continuous coaching focused on service, speed, and accuracy.

• Partner with ownership on KPIs, reporting, and continuous improvement initiatives.

The KPIs You’ll Own

• Revenue & Gross Margin by category

• Order accuracy / pick accuracy and delivery on-time rate

• Inventory turns, shrink, and stockouts

• Safety metrics (incidents, near misses, training compliance)

• Customer satisfaction / repeat business and account growth

What You Bring

• 5+ years in a management role (retail/building materials/landscape supply, distribution, or similar).

• Proven experience in building materials sales , purchasing , inventory control , and dispatch/last-mile logistics .

• Strong working knowledge of concrete, masonry, pavers, rebar, aggregates, and landscape rock ; ability to recommend product alternatives.

• Tech-comfortable: POS/ERP , routing/dispatch tools, and MS365 (Excel, Word, Outlook, PowerPoint) ; able to work from laptop/tablet/phone.

• Excellent communication, teamwork, and conflict resolution skills; leads by example on the sales floor and in the yard.

• Valid driver’s license with acceptable record.

Nice to Have

• Hardware or building materials store/yard leadership experience.

• Aggregates or hardscape industry background.

• Ability to read basic plans/takeoffs for quoting (preferred).

• Bilingual Spanish/English highly valued for our customer base.

• Bachelor’s degree in Business or related field; MBA a plus.

Physical & Work Environment

• Work indoors/outdoors in heat, dust, rain , and noisy conditions; frequent standing/walking/bending.

• Lift up to 50 lbs regularly; supervise operations in store and yard.

• Ability to work extended hours when business needs arise (weekends/holidays).

Pay & Benefits

• Salary: $65,000 – $120,000 per year (DOE)

• Medical & dental insurance

• 401(k) retirement plan

• Paid time off

• Employee discount

• Supportive, community-oriented workplace with growth path into multi-site leadership or GM for strong performers

What Success Looks Like (First 6–12 Months)

• Organized dispatch playbook with on-time delivery rate consistently above goal.

• Tighter pricing/margin controls and clear promo calendar.

• Reduced stockouts and shrink ; cleaner, safer, more efficient yard flow.

• Expanded contractor account list with measurable repeat business.

• Engaged, well-trained team that operates with safety, speed, and accuracy .

How to Apply

Send your resume (or a brief work history) and a few lines about recent wins in contractor sales, dispatch, and yard leadership . We’re excited to meet you.

Keywords (ATS/SEO): Building Materials Manager; Hardscape & Landscape Supply; Concrete; Masonry; Pavers; Aggregates; Contractor Sales; B2B Accounts; Dispatch; Routing; Last-Mile Delivery; Fleet Management; Yard Operations; Inventory Management; Purchasing; Vendor Negotiation; POS/ERP; OSHA/Cal-OSHA; San Jose; Silicon Valley; Hardware Store Management; Spanish Bilingual.

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