Text Support Specialist (CCS) Job at HomeLight, Philippines

NGh1cVJqQWxBQkRuN2IrZHc4dTl4SU02L1E9PQ==
  • HomeLight
  • Philippines

Job Description

Who We Are

We’re building the future of real estate — today.

HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to partner with top real estate agents and loan officers to win at any step of the real estate journey, whether that’s finding a top agent, securing a competitive mortgage, or ensuring an on-time, easy close.

HomeLight facilitates billions of dollars of real estate on its platform every year. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values , which is a crucial element to our shared success.

Who You Are

People love you, and you love people. You are a self-starter and motivated to work in a dynamic, startup environment. You’ve had proven success in a competitive sales organization. You are eager to transform the real estate industry and to be part of something awesome.

What You’ll Do Here

  • Responding to inbound clients via messaging in a timely manner
  • Manage multiple text conversations concurrently in a timely manner
  • Manage rebuttals and push-back from clients
  • Moving clients down the sales funnel to schedule a meeting with agents and investors
  • Navigate internal and external Applications
  • Report issues and blockers to management

You Have

  • At least 2 years of relevant experience in responding to inbound clients or chat support
  • Strong communication skills, both in verbal and written form
  • Tech savvy and not afraid to learn new things
  • Ideal work schedule is from Monday to Friday, 5am to 2pm PHT, however, shift schedule may change depending on lead volume. US hours schedule is also available

This is a permanent WFH set-up from the Philippines.

Let’s chat!

HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request and any accommodation will be addressed confidentially.

#LI-Remote

Job Tags

Permanent employment, Remote job, Shift work, Monday to Friday,

Similar Jobs

Atlas Technica

Sr. Systems Engineer Job at Atlas Technica

 ...Microsoft Azure Exceptional written and verbal communication Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Experience with and ability to support Citrix XenApp or similar products Experience with cybersecurity solutions... 

Cascades

Thermoforming Operator Job at Cascades

 ...Welcome home! At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first...  ...Product testing RoboticsTroubleshooting Auto packaging machines Other duties could be assigned. Inspect the extruded... 

Euromonitor

Business Development Associate, Enterprise ABC Job at Euromonitor

Interested in a sales career with the worlds leading independent provider of strategic and tactical market research? We are seeking a team member who is solution-oriented and pragmatic and eager to learn more about global consumer markets, emerging consumer trends, ...

Walmart

(USA) Manager, Supply Chain Management Job at Walmart

 ...chain processes and ensures merchandise flow through the distribution network and fulfillment centers by directing resolution andresponding to escalation of...  ...of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture;supports... 

East Bay Innovation Academy

High School Computer Science Teacher, 2025-26 **Signing Bonus Job at East Bay Innovation Academy

 ...East Bay Innovation Academy Computer Science Teacher You are a dynamic and optimistic Computer Science teacher, with a strong belief that all students can learn at the highest levels. You want to develop professionally, be part of a team, and implement the...